Booking & Scheduling Software for Service Businesses

Create detailed bookings with customer information, job details, service add-ons, and delivery notes. Let customers book directly through your free booking widget or unique Dispatcha booking link. Use the calendar view to schedule your team efficiently, avoid double-bookings, and keep your entire operation running on time.

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Detailed Booking Creation

Capture every detail you need for each booking. Dispatcha's booking system lets you record customer information, job specifics, service add-ons, special instructions, and delivery notes all in one place. When your team arrives on site, they have everything they need to complete the job without calling the office for clarification.

The booking creation process is designed to be fast and thorough. Fill in the customer's name, address, phone number, and email. Select the job type, set the date and time, and add any service extras or special requirements. Once the booking is saved, it automatically appears in your job management pipeline ready for assignment.

  • Customer name, address, phone, and email
  • Job type, date, time, and duration
  • Service add-ons and extras
  • Special instructions and delivery notes
  • Booking summary and confirmation
Booking Creation Form

Calendar View for Easy Scheduling

See your entire schedule at a glance with Dispatcha's calendar view. Quickly identify availability, avoid conflicts, and plan your team's workload effectively. The calendar displays all upcoming jobs with colour-coded statuses so you can tell at a glance which days are busy and which have capacity for new bookings.

Whether you prefer to see your schedule by day, week, or month, the calendar adapts to your needs. Click on any date to see the full list of jobs scheduled, or zoom out to get a broader view of your upcoming workload. This makes it easy to balance your team's capacity and avoid overloading any single day.

  • Daily, weekly, and monthly calendar views
  • Colour-coded job statuses for quick identification
  • Drag-and-drop scheduling capabilities
  • Staff availability at a glance
Calendar Scheduling View

Service Add-Ons and Custom Options

Every service business offers different packages and extras. Dispatcha lets you configure service add-ons that can be selected during the booking process. Whether you offer packing materials for removals, deep cleaning upgrades for cleaning jobs, or express delivery for courier services, you can capture these options at the point of booking.

Add-ons are attached to the booking record so your team knows exactly what has been requested. This eliminates confusion on site and ensures your customers receive the full service they paid for. It also helps your reporting by tracking which add-ons are most popular and how they contribute to your revenue.

  • Configure custom service add-ons for your business
  • Add-ons are visible to assigned staff on their dashboard
  • Track add-on popularity and revenue contribution
  • Include add-on details in job reports
  • Flexible options to match any service type
Service Add-Ons Configuration
Benefits

Why Choose Dispatcha for Booking & Scheduling

📅

Organised Schedules

Keep your entire team's schedule organised and accessible from one central platform. No more paper diaries or scattered spreadsheets.

🚫

No Double-Bookings

See staff availability in real time to prevent scheduling conflicts and overlaps. Your calendar shows exactly who is free and when.

📝

Complete Job Details

Capture every detail at the point of booking so your team arrives fully prepared. No more phone calls back to the office for missing information.

🚀

Faster Turnaround

Streamline your booking process and get jobs scheduled and dispatched faster. Reduce the time between enquiry and job completion.

Booking Workflow

From Enquiry to Scheduled Job in Minutes

Dispatcha streamlines your entire booking workflow so you can go from customer enquiry to a fully scheduled and assigned job in just a few minutes.

📞

Receive the Enquiry

When a customer contacts you by phone, email, or submits a booking request through your free Dispatcha booking widget on your website, the details land in your admin dashboard ready for action.

📝

Enter the Details

Fill in customer information, job requirements, date and time, service add-ons, and any special instructions. Everything is captured in one form.

📅

Check the Calendar

Review your calendar to confirm availability for the requested date and time. See which staff members are free and ready to take the job.

👉

Assign and Dispatch

Assign the booking to your chosen staff members. They receive an instant notification with all the job details on their dashboard.

Customer Booking Widget

Let Customers Book Directly Through Your Website

Every Dispatcha account automatically gets a free customer booking widget. Embed it on your website or share your unique booking link so customers can submit booking requests directly to your admin dashboard.

Your Own Booking Page, Created Automatically

When you sign up for Dispatcha, a customer booking widget is automatically created for your account. You get two ways to let customers book with you: embed the widget directly on your company website, or share your unique Dispatcha booking link at dispatcha.co.uk/book/yourcompanyname. Either way, your customers get a professional, branded booking experience.

Your company can select up to nine industries at once. When a customer opens your booking widget, they choose which service they need from the industries you have enabled. The booking form then adapts to show the industry-specific fields for that service, capturing exactly the right information for the job. For example, a customer booking a removal will see fields for pickup and delivery addresses, inventory, and floor level, while a customer booking a clean will see property type, number of rooms, and service options.

Once the customer submits their booking request, it goes directly to your admin dashboard in the Dispatcha app. You can review the details and choose to accept or decline the request. Once accepted, the booking enters your normal workflow: assign staff, dispatch the job, track progress, and generate reports.

  • Free booking widget created automatically with every account
  • Embed on your website or share your unique booking link
  • Customers select their industry and fill in the tailored form
  • Booking requests go directly to your admin dashboard
  • Accept or decline requests with a single click
  • Accepted bookings follow your existing workflow seamlessly
Customer Booking Widget

How the Customer Booking Widget Works

The booking widget is designed to be simple for your customers and powerful for your business. Here is how it works from start to finish:

A customer visits your website or clicks your Dispatcha booking link. They see your company name and the industries you offer. They select the service they need, and the form displays the relevant fields for that industry. They fill in their details, add any special requirements, and submit the booking request.

On your side, the request appears instantly in your Dispatcha admin dashboard. You see all the customer details, the service requested, and the industry-specific information they provided. You can accept the booking to bring it into your job management pipeline, or decline it if you are unavailable. Once accepted, you assign staff, set the schedule, and the job follows your standard Dispatcha workflow through to completion and reporting.

  • Customer visits your website or booking link
  • Selects from your enabled industries
  • Fills in industry-specific booking form
  • Submits booking request
  • Admin receives request and accepts or declines
  • Accepted bookings enter your job management workflow
Booking Widget Workflow
Industry-Specific Forms

Custom Booking Forms for Every Industry

Every industry has different booking requirements. Dispatcha provides tailored booking forms for each industry so you capture exactly the right information. Admins can switch between industries from one account, and each industry retains its own unique form fields.

Tailored Fields for Your Trade

When you select your industry in Dispatcha, the booking form automatically adjusts to show the fields relevant to your business. A removal company sees fields for pickup and delivery addresses, inventory lists, packing services, storage requirements, number of bedrooms, access info, and floor level. A cleaning company sees property type, number of rooms, service options like oven clean, deep clean, and end of tenancy, plus frequency selection.

Courier services get fields for parcel size and weight, delivery urgency (same-day, next-day, standard), fragile item handling, and signature requirements. Trades businesses see job type (repair, installation, inspection), property type, issue description, urgency, photo uploads, and access instructions. Construction teams capture site address, project type, duration estimate, crew requirements, and health and safety notes.

Handyman businesses use categories like plumbing, electrical, painting, assembly, and general, alongside property type and tools needed. Waste removal captures waste type, volume estimate, skip size, and recycling requirements. Man and van services track item types, floor levels, parking availability, and van size needed. And the Other category lets admins create fully custom form fields for any unlisted industry.

  • Removal: inventory, packing, storage, bedrooms, floor level
  • Cleaning: property type, rooms, services, frequency
  • Courier: parcel details, urgency, fragile, signature
  • Trades: job type, issue description, photos, urgency
  • Construction: site address, crew, H&S notes, materials
  • Handyman: job category, property type, tools needed
  • Waste Removal: waste type, volume, skip size, recycling
  • Man and Van: items, floor level, parking, van size
  • Other: fully customisable fields for any industry
Industry-Specific Booking Forms

Multi-Industry Switching for Admins

Many service businesses operate across multiple industries. You might run a removal company and a man and van service, or offer both cleaning and handyman services. Dispatcha makes this easy with multi-industry switching. Admins can switch between all available industries from a single account without needing separate logins or platforms.

When you switch industries, the booking form automatically updates to show the relevant fields for that industry. Your staff receive jobs with all the industry-specific details they need to complete the work. Reports can be filtered by industry, giving you clear visibility into each part of your business. This flexibility means one Dispatcha account can power your entire multi-service operation.

  • Switch between 9 industries plus Other from one account
  • Booking forms update automatically per industry
  • Staff see industry-specific job details
  • Reports filterable by industry
  • No duplicate accounts or platforms needed
Multi-Industry Switching

Explore Related Features & Industries

Job Management

Track every job from creation to completion in real time.

Staff Management

Manage your team, assign roles, and monitor staff activity.

Cleaning Companies

Schedule recurring cleans and manage cleaning teams efficiently.

Removal Companies

Book and schedule moves with full customer and job details.

Handyman Businesses

Book jobs and schedule your handyman team with ease.

View Pricing

Simple, transparent pricing plans for teams of every size.

Ready to Streamline Your Bookings?

Start creating detailed bookings and scheduling your team with Dispatcha's powerful booking tools. All features included in every plan.

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